Too often there’s an expectation that when a leader arrives at a Director or VP or C-level position, they’ve got it all figured out. They don’t. And that’s normal.

Not too long ago, I was browsing at a local small bookshop, and I happened to overhear two women talking about how one had lost her strategic vision.

Several years ago, my work friend Heather and I were talking about a situation in which a colleague needed to have a conversation with their team about a project that wasn’t going well, and Heather dropped a buzzword that rocked my tiny little leadership world.

In my change management work, I spend a lot of time talking to employees about what keeps them at their jobs and what motivates them to leave. Much like the Gallup quote above, their answer is almost unanimously leadership-related.