Berenice has an incredible heart and a resume that may be The Shining Example of Accomplishment. What she was missing was the support of someone on her side who could listen, validate, and respectfully push back without the stakes of professional competition.

It’s those moments of misbehaving that glitterbombs are most vulnerable. That’s when the organizational or peer pressure intensifies. That’s when the IIV gets a little louder.

Several years ago, my work friend Heather and I were talking about a situation in which a colleague needed to have a conversation with their team about a project that wasn’t going well, and Heather dropped a buzzword that rocked my tiny little leadership world.